Cancellation Policy

At The Floral, we strive to ensure complete customer satisfaction with every order. However, due to the nature of our products (cakes, flowers, and gifts), certain limitations apply to cancellations and refunds.

1. Order Cancellation

Orders can be cancelled up to 24 hours before the scheduled delivery time.
For same-day or express delivery orders, cancellation requests will not be accepted once the product is prepared or dispatched.
Customized, personalized, or made-to-order items cannot be cancelled once confirmed.
To cancel an order, please contact our support team immediately at theefloralstudio@gmail.com or call +91-9990307040.

2. Refund Policy

In case of a valid cancellation, refunds will be processed within 7–10 business days to the original payment method.
If an order cannot be delivered due to a fault at our end (e.g., product unavailability, delivery issue), a full refund or replacement will be provided.
No refunds will be made for incorrect or incomplete address details provided by the customer.

3. Replacement Policy

If a product is delivered in damaged condition or is incorrect, please share clear photos of the product and packaging within 12 hours of delivery at theefloralstudio@gmail.com .
After verification, we will offer a replacement or store credit at our discretion.

4. Non-Refundable Items

Perishable goods such as cakes, flowers, or food items once delivered are non-refundable.
Orders refused by the recipient at the time of delivery will not be eligible for refund.

5. Contact Us

For cancellation or refund assistance, please reach out to:
📧 Email: theefloralstudio@gmail.com
📞 Phone: 01206052170, +91-9990307040, +91-9990923303
🌐 Website: www.theefloralstudio.com
📍 Address: Ground Floor, Kiosk No-1, Central Market Sec-120, Noida (UP)-201301