Cancellation Policy

At The Floral (“Company”, “we”, “our”, “us”), we value customer satisfaction while maintaining fairness in our operations. This Cancellation & Refund Policy outlines the terms related to order cancellations, refunds, and replacements for purchases made through www.theefloralstudio.com.
1. Order Cancellation
Orders can be cancelled only within a limited time after placement and before processing begins. Once an order has been confirmed, customized, prepared, or dispatched, it cannot be cancelled. Same-day delivery, customized arrangements, and perishable items such as flowers and cakes are not eligible for cancellation.
2. Refund Policy
Refunds, if applicable, will be processed only after internal verification and approval. Approved refunds will be credited to the original payment method used at the time of purchase. Processing time for refunds may vary depending on the payment gateway or bank.
3. Non-Refundable Items
Customized products, special occasion items, same-day delivery orders, and perishable goods are strictly non-refundable once processing has started.
4. Damaged or Incorrect Products
If a product is delivered in damaged condition or is incorrect, customers must notify us immediately upon delivery with clear photographic evidence. Each case will be reviewed individually, and an appropriate resolution—replacement or refund—will be provided at our discretion.
5. Order Modifications
Requests for changes to delivery address, delivery time, or product details must be made as early as possible. Modifications are subject to feasibility and availability and cannot be guaranteed once order processing has begun.
6. Failed Deliveries
Orders cannot be cancelled or refunded due to recipient unavailability, incorrect delivery details, or inability to contact the recipient. In such cases, re-delivery may be attempted at an additional cost.
7. Policy Updates
The Floral reserves the right to update or modify this policy at any time without prior notice. Changes will be effective upon posting on the website.
8. Contact Us
For cancellation or refund-related queries, please contact us:
The Floral
📧 Email: theefloralstudio@gmail.com
📞 Phone: 01206052170, +91-9990307040, +91-9990923303
🌐 Website: www.theefloralstudio.com
📍 Address: Ground Floor, Kiosk No-1, Central Market Sec-120, Noida (UP)-201301