Shipping Policy

At The Floral (“Company”, “we”, “our”, “us”), we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms related to order processing, delivery, and shipping services provided through www.theefloralstudio.com.
1. Order Processing
Orders are processed only after successful payment confirmation. Processing times may vary depending on the product type, customization requirements, and order volume. Same-day or scheduled deliveries are subject to product availability and order cut-off times.
2. Delivery Areas
We currently offer delivery within selected locations. Availability of delivery services depends on the delivery address provided at checkout. Orders placed outside our serviceable areas may be declined or refunded.
3. Delivery Timelines
While we make every effort to deliver orders within the selected or estimated time slot, delivery times may be affected by factors beyond our control, including weather conditions, traffic, local restrictions, or unforeseen circumstances. Delivery delays do not entitle customers to compensation or refunds.
4. Delivery Charges
Delivery or shipping charges, if applicable, will be clearly displayed during the checkout process. Charges may vary based on location, delivery time slot, and order value.
5. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery details, including the recipient’s name, address, and contact number. The Floral shall not be responsible for delivery failures or delays caused by incorrect information, recipient unavailability, or inability to contact the recipient.
6. Failed or Re-Delivery Attempts
In case of failed delivery due to recipient unavailability or incorrect details, re-delivery may be attempted at an additional charge. If re-delivery is not possible, the order may be considered fulfilled without eligibility for refund.
7. Third-Party Delivery Partners
We may use trusted third-party delivery partners to fulfill orders. While we ensure reliable coordination, The Floral is not responsible for delays or issues caused by third-party logistics providers.
8. Damaged or Incorrect Deliveries
If you receive a damaged or incorrect product, please notify us immediately with supporting images. Resolution will be handled as per our internal review and policy guidelines.
9. Contact Us
For any shipping-related questions or assistance, please contact us:
The Floral
📧 Email: theefloralstudio@gmail.com
📞 Phone: 01206052170, +91-9990307040, +91-9990923303
🌐 Website: www.theefloralstudio.com
📍 Address: Ground Floor, Kiosk No-1, Central Market Sec-120, Noida (UP)-201301